I was able to remedy both of those problems in Ms. Monroe's room.

I used an HP network printer finder program

http://h20000.www2.hp.com/bizsupport/TechSupport/Home.jsp?lang=en&amp;cc=us&amp;prodTypeId=18972&amp;prodSeriesId=27908

to identify the printer, ip address, and install.

For the missing start and stuff, i rebooted and logged in as another user and then logged off and logged in as the generic user they use there.