Thanks, Dana!  Sounds like a lot of work.  

I'm sorry you had to search around for an Acer Restore disk,  Along with those, we have a couple other options, including Ghost images for those Acer models with CPS setup already in place.  

Last time I was there with you and Sara, I got pulled into some followup tasks.  This Wednesday I'll try to meet you at Fermi and see if we can find the right resources for some of the questions implicit in your report.

  ==Mitch