<strong>Your Name:</strong> Erwin Carl

<strong>Today’s Date:</strong> 2013/03/04

<strong>Day(s) worked or described:</strong>  T Th

<strong>Total hours for week:</strong> 5.5

<strong>Kind of Work:</strong> Tech General

<strong>Main Report or Narrative:</strong>

2/19: Ms. Grant in 212 had a projector issue with her inFocus w240. The image wasn't as sharp and parts of the screen were cutoff when displayed on the screen. I changed the resolution of the laptop to 800x600 which was the native resolution of the projector. This solved the problem. I also showed her how to use F11 as a shortcut to take websites to fullscreen.

2/21: Laptop in room 214 couldn't print. Set the installed printer to default instead of the xps one. I also set the homepage of the desktops to cps.edu since the previous one was a "page not found" link for ask.com which confused her, making her think the internet wasn't working. The engineer had issues with accessing certain parts of CPS Oracle. She would get a server500 error when she tried using the "enterprise" application. I updated Flash and Java and also tried IE, Firefox, and Chrome to no success. The error most likely came from the CPS side.

2/26: Spent most of my time removing Thinkpoint virus from a laptop. The computer was also old and slow which made the process even longer. I found directions from Bleeping Computer to remove it. Namely: using ctrl+alt+del to end the process preventing me from entering login, running explorer.exe, using RKill to end other processes associated with the malware, and downloading and running Malwarebytes. I also checked the new lab in the library. 13 new computers that needed power strips to connect all the power cables.

2/28: Finished fixing the laptop from Tuesday. Also showed Mr. Givens the capabilities of Insight and using the Prometheus board like a projector. I need to start installing Insight onto the rest of the computers in the lab.