[response also mailed, partly reposting here]

Hi, Katie!

Sorry I can't be much help about the Macs.  Maybe others on the staff can help when they see this email, or other NSPs responding to your posting on the Reporting Blog.

I'm not sure where the physical binder for the paper version of the tech help requests would be.  I have a vague recollection of it sitting horizontally above or on a shelf below the box of pigeonhole teacher mailboxes.  Russ, any clue?  If it doesn't show up, and you want to start from scratch, there is no standard form, so you could make one -- or wait a short bit and model the questions on the online form.  But in the paper version, reserve the bottom third or quarter for our response and notes, with small fields for initials or name, and date, and larger field with lines to write on for response or disposition.  

We really want to move in the direction of online requests.  It's fine to have the paper alternative (until people discover they prefer the online one!), but we don't want to give up on the online one.  At some schools where we've taken to this, we just put the web shortcut on teachers' desktops routinely and point it out to them proudly!  Not asking-if and giving them a chance to misunderstand!  But seriously folks, what is there to object to?  (Apart from someone who keeps a very spare desktop and judges each icon...)   I understand "I prefer email", but you have a valid answer to that in "Well the form sends us an email".  

  Also you can give them a piece of paper with the URL written on it.  

  Of course there is also the route of bookmarks/favorites, but then you have to ask which browser they use, and it can get lost in a sea of bookmarks.  Oh, and the real deficit with that is that they are user-specific (as well as browser-specific).  For the desktop web-shortcut, you can work as Techco and put the shortcut n the all-users desktop (Public Desktop on Win7).  

Another good option will be a link on the school website.  But these are not competing options, they are compatible and supplementary.  Similarly for lsuggesting the principal include it in an all-teachers email 

Thanks again!

  ==Mitch